TouchNet’s Student Account Advisor is a new integrated software solution that offers a one-stop view of the student account for any campus employee. Advisor brings together student information from multiple sources and empowers staff to proactively advise students as they visit campus offices for assistance. Along with a complete view of the student profile, Advisor offers functionality that allows staff to securely accept payments enabling students to resolve outstanding balances for various services immediately.
This solution has quickly become an essential “Cool Tool” for campus offices and staff, who have to open multiple windows from multiple systems to piece together the information needed to assist students; it’s clunky and inefficient. Additionally, higher ed is experiencing increased staff turnover at 14.3% in 2022-2023 and student finance offices report operating at 75% staffing capacity.
Advisor addresses these challenges by reducing the number of offices students need to visit for support, increasing efficiency by eliminating system silos, enabling staff to provide proactive guidance, and empowering new staff to immediately assist students by implementing common terminology.
TouchNet has already licensed Advisor to 37 institutions this year alone. As more institutions take advantage of this innovative solution, TouchNet is rolling out new enhancements for more use cases across the campus experience. Student Account Advisor is perfect for institutions wanting to ensure that student engagement and retention are not negatively impacted by obstacles outside the classroom. TouchNet creates and delivers smart technology solutions that simplify the business of higher education. For these reasons and more, Student Account Advisor from TouchNet earned a Cool Tool Award (finalist) for “Best Administrative Solution” as part of The EdTech Awards 2024 from EdTech Digest. Learn more.
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